All life events

Illness, disability or caring

Being unwell or caring for someone can lower your income and raise your costs. You may be entitled to extra support.

First steps

  1. 1Check if you can get Statutory Sick Pay from your employer.
  2. 2See if you can claim PIP, Universal Credit or Carer's Allowance.
  3. 3Tell lenders and energy suppliers β€” they must treat you fairly if you are vulnerable.
  4. 4Ask your energy supplier to add you to the Priority Services Register.

Support you may get

  • Personal Independence Payment (PIP) helps with extra costs of a long-term condition β€” it is not based on income.
  • Carer's Allowance if you care for someone for 35 hours a week or more.
  • If mental health is affecting your money, lenders can pause collection using a Debt and Mental Health Evidence Form.

Useful links

Want to talk it through? It's free and confidential.